Privacy Notice
Last updated: 2026
1. Who we are
This service ("UptimeWatch") is operated by URL Down ("we", "us", "our"). URL Down is the data controller for personal data processed through UptimeWatch.
2. Personal data we collect
- Account data: name, email address, hashed password or OAuth identifier.
- Monitoring data: URLs you choose to monitor and notification preferences.
- Usage data: log data, device/browser information, IP address, and product telemetry.
- Support data: messages you send us.
- Billing data: handled by our payment provider (see "Data sharing" below).
3. How we use your data
- To create and operate your account (legal basis: contract).
- To provide monitoring and send alerts (legal basis: contract).
- To detect fraud, abuse, and protect the service (legal basis: legitimate interests).
- To improve UptimeWatch (legal basis: legitimate interests).
- To respond to support requests (legal basis: contract / legitimate interests).
- To comply with legal obligations (legal basis: legal obligation).
4. Data sharing
We share personal data only with:
- Service providers (hosting, email delivery, analytics) acting as our processors.
- Paddle.com Market Ltd., our Merchant of Record, for payments, subscription management, tax compliance, and invoicing.
- Professional advisers (legal, accounting) where necessary.
- Authorities where required by law.
5. International transfers
Where data is transferred outside your region, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
6. Data retention
We retain personal data only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is deleted or anonymised within a reasonable period after account closure.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or to object to processing of your personal data, and withdraw consent at any time. You may also lodge a complaint with your local supervisory authority. To exercise any right, contact us at the email address on our site.
8. Security
We use appropriate technical and organisational measures including encryption in transit, access controls, and regular reviews of our security practices.
9. Cookies
We use strictly necessary cookies to operate the service (authentication, security). We may use analytics cookies to understand product usage. You can control cookies through your browser settings.
10. Changes
We may update this notice from time to time. Material changes will be communicated through the service.